Refund and Returns Policy
Effective Date: 1/16/2025
At Cole Branding, we strive to ensure your complete satisfaction with every purchase. If you are not satisfied with your order, you may return it within 7 days of receiving the item(s) for a refund or exchange, subject to the terms outlined below.
For any questions about this policy, please contact us at:
Phone: 1-866-222-1730
Email: contact@colebranding.com
1. Eligibility for Returns
To be eligible for a return, the following conditions must be met:
The item must be returned within 7 days of the delivery date.
The item must be unused, in its original condition, and in the original packaging.
Proof of purchase (e.g., order number or receipt) must be provided.
2. Non-Returnable Items
The following items are not eligible for return:
Products that are used, damaged, or not in their original condition.
Items without proof of purchase.
Custom-made or personalized products (unless defective).
3. Return Process
To initiate a return, follow these steps:
Step 1: Contact Us
Email us at contact@colebranding.com or call 1-866-222-1730 to notify us of your return. Please provide your order number and reason for the return.
Step 2: Package the Item
Securely pack the item in its original packaging, including all accessories, tags, and documentation.
Step 3: Ship the Item
Ship the item to the following address:
Cole Branding
689 West Morgan Street, Suite B
Spencer, IN 47460
We recommend using a trackable shipping method, as you are responsible for the item until it reaches us.
4. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved:
Refunds will be processed to the original payment method within 7-10 business days.
Shipping costs are non-refundable, unless the return is due to a defect or error on our part.
5. Exchanges
If you need to exchange an item for a different size, color, or product, please contact us at contact@colebranding.com or 1-866-222-1730. Exchanges are subject to product availability.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will cover the cost of return shipping and provide a replacement or refund.
7. Contact Us
If you have any questions about this policy or need assistance with a return, please contact us at:
Phone: 1-866-222-1730
Email: contact@colebranding.com